Passport applicants in Kumasi have been left stranded over Troskit’s delivery delays which many applicants say can cost them their visa interviews.
The applicants are growing increasingly frustrated as the delay in the delivery of their documents by the local courier service provider threatens to derail important travel plans.
Many of them have expressed worry about the situation at the Trostkit office at Asokwa.
Meanwhile, Management of Troskit has apologised for the delay, blaming the situation on unforeseen technical challenges which have since been resolved.
Despite the company’s reassurance of expeditious deliveries now that the hitch has been sorted, many applicants are still not optimistic.
Speaking on Ghanakoma morning show on Akoma 87.9FM in Kumasi with Sir John on June 20, several passport applicants in Kumasi said they have been left in a state of uncertainty.
Despite confirmation from the passport office that the passports had arrived at Troskit, many individuals report that the courier has failed to deliver their documents.
The passport applicants say they have been left in the dark about the whereabouts of their documents, despite receiving earlier confirmations from the passport office.
According to the applicants, delays have caused serious distress, especially, for individuals with upcoming visa interviews who now face the possibility of missing critical deadlines.
Some of the frustrated applicants, who had an important visa interview scheduled for the coming week, said, “We have been waiting for weeks and now our visa interviews in jeopardy. No one is giving us answers. It’s very frustrating.”
A visit to Trostkit office in Asokwa shows some of the applicants upset and expressing frustration as they waited for their passport to be handed over.
