The Public Utilities Regulatory Commission (PURC) says it resolved 982 out of 1,208 complaints received from electricity and water consumers in the Ashanti Region during the first half of 2026.
The figure represents an 81.29 percent resolution rate, with the majority of complaints directed at the Electricity Company of Ghana (ECG).
ECG accounted for 1,116 complaints, representing more than 92 percent of the total, while Ghana Water Limited (GWL) recorded 92 complaints.
Briefing the media, Ashanti Regional PRO of PURC, Richard Asiedu, said the high number of complaints against ECG reflects persistent concerns over the quality of electricity services.
“The majority of the complaints we received were against ECG, and a significant number of them had to do with quality of service. We are engaging the utility providers to ensure that these concerns are addressed and consumers receive the services they deserve,” he said.
PURC says its interventions also resulted in GH¢108,969.40 in billing and payment adjustments in favour of consumers who lodged complaints with the Commission.
The Commission also recovered GH¢55,664.74 in revenue from defaulting consumers for distribution utilities.
According to Mr Asiedu, PURC’s work goes beyond resolving complaints, as the Commission has facilitated the replacement of faulty electricity poles, transformers and meters, as well as repairs to burst water pipes and the completion of delayed new service connections.
“Our responsibility is not only to receive complaints. We follow up to ensure that where there are genuine cases, consumers get redress and the necessary interventions are made to restore or improve service,” Mr Asiedu explained.
The Commission says it facilitated the replacement of faulty poles and transformers, defective meters and repairs to burst water pipes, benefiting thousands of consumers across the region.
PURC has also intensified its consumer education drive through initiatives including “Tell PURC,” “PURC @ the Palace,” “PURC @ the Bus Terminal” and “PURC Market Connect.”
The initiatives have taken officials into communities, markets, bus terminals and traditional authorities to educate consumers on their rights, responsibilities and the channels available to seek redress.
Mr Asiedu says the Commission will continue to engage consumers directly while strengthening its oversight of utility providers.
“We encourage consumers not to remain silent when they have challenges with their utility services. They should report these concerns through the appropriate channels so that we can intervene and help bring them to resolution,” he added.
The PURC says the ultimate goal is to improve accountability among utility providers and ensure consumers receive reliable and quality electricity and water services.
By Kwaku Acheampong
