The Kumasi Metropolitan Chief Executive, Richard Kwasi Ofori-Agyemang Boadi, has underscored the need for telecommunication companies (telcos) to prioritize customer care in their service delivery.
During a courtesy call by the CEO of Telecel Ghana, Ing. Patricia Obo-Nai, and her team on Thursday, June 12, 2025, the Mayor expressed concern about the poor customer experience often encountered at the offices of the telcos.
He observed that customers frequently endure long queues and discomfort while waiting under the sun without proper seating or shelter.
The Mayor lauded Telecel Ghana for offering affordable data bundles, which has made a significant impact on the lives of many Ghanaians. He urged other telecommunication providers to follow Telecel’s example and make their services more affordable and accessible to the general public.
This move, he believes, will not only improve the customer experience but also contribute to the overall development of the region.
Ofori-Agyeman Boadi also touched on the upcoming Kumasi Business Connect, scheduled to take place from November 7 to 9, 2025.
I want to appeal to telecommunication companies to take advantage of this event to expand their reach and connect with local businesses. The Kumasi Business Connect is expected to provide a platform for businesses to network, share ideas, and explore opportunities for growth and development.
In response to the Mayor’s concerns and suggestions, the CEO of Telecel Ghana, Ing. Patricia Obo-Nai, commended the Kumasi Metropolitan Assembly (KMA) for its continued support.
She announced a series of activities lined up for June, dubbed “Ashanti Month,” which includes health, tourism, cultural, and sporting initiatives to celebrate the region. These activities are expected to promote the rich cultural heritage of the Ashanti region and foster community development.
The Mayor reaffirmed the KMA’s commitment to creating a business-friendly environment in Kumasi, which will benefit all stakeholders. He emphasized that the Assembly is dedicated to ensuring that businesses operate in a conducive environment, with minimal bureaucratic hurdles. This commitment, he believes that the Assembly is committed to supporting the growth and development of businesses in the region.
The Mayor’s call for telcos to prioritize customer care is a timely reminder of the importance of putting customers at the center of service delivery. As the Kumasi Business Connect approaches, it is expected that these telcos will take advantage of the event to expand their reach and connect with local businesses.
The KMA’s commitment to creating a business-friendly environment will undoubtedly contribute to the growth and development of the region, making Kumasi an attractive destination for businesses and investors.
By Benjamin Aidoo
