Minister of Communication, Digital Technology, and Innovation, Samuel Nartey George has said MTN Ghana and Telecel will be offered additional spectrum as part of efforts to improve the quality of network services in the country.
Addressing journalists at a press briefing on Wednesday, April 9, 2025, the Minister noted that the National Communications Authority (NCA) will begin serious enforcement of the laws on quality of services three months after the additional spectrum is given.
Sam George assured that network operators who fail to improve in their services will face stiff fines.
“I have also noted several complaints about the quality of service of almost all the network providers in the Country. This past week, I have taken decisive policy decisions to approve technology neutrality and additional spectrum for MTN Ghana. I have also directed the NCA to offer additional spectrum to Telecel Ghana. These are to provide both operators with more resources to improve their service offerings.
“On the back of these approvals, I wish to serve notice that the NCA would, within three months of the assignments of this additional spectrum, begin rigorous enforcement of Qos on the providers. Failure to provide a marked improvement in quality of service would result in stiff fines,” he stated.
He added: “the Ministry and Regulator have fidelity to the Ghanaian people to ensure they get the best customer service and experience.”
The sector minister disclosed that arrangements have been made for all three network operators to provide unique data bundle packages for all subscribers on five national holidays – Independence Day, May Day, Republic Day, Founder’s Day and Farmers Day.
“The Independence Day test run was a resounding success, and I look forward to working with the NCA and the MNOs on May Day for our next holiday offering in celebration of the workers of Ghana,” he said.
