The Minister of Energy and Green Transition, Dr. John Abdulai Jinapor, has announced that government is seeking to digitise how power outage reports are made in the country, with plans to set up a WhatsApp-based system to that effect.
The platform, according to the Minister, will allow users to flag faults instantly to trigger a rapid response from the technical teams for immediate response.
Government is moving to digitise how Ghanaians report power outages, with plans to introduce a WhatsApp-based system that allows users to flag faults instantly and trigger a rapid response from technical teams.
Dr. Jinapor says the initiative is aimed at eliminating delays associated with traditional call centres and also improve communication between power providers and consumers.
He made the disclosure while speaking on the final day of President John Dramani Mahama’s resetting tour of the Northern region on Sunday, April 19, 2026.
The Minister disclosed plans to improve the various subsectors within the Ministry, and also deploy means to improve communication. “We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication.”
He announced that the new system will allow consumers to bypass call lines entirely. “We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time.”
ECG rolls out measures to deepen public understanding of power outages
