The Computerised School Selection and Placement System, (CSSPS), has deployed more personnel to some resolution centres across the country.
The move follows complaints about long queues and delays in addressing placement challenges facing parents in finding schools for their wards.
The Ministry says the decision was taken after reports that some centres were struggling to attend to the large number of parents seeking help.
“We have been notified of the delays and the long queues across some of the resolution centres in the country, and accordingly the coordinator for the CSSPS, with the support of some of the ministry officials, have decided to deploy more personnel into the areas that are unable to attend to the complainants with speed,” Media Relations Officer at the Ministry of Education, Hashmin Mohammed told Joy FM on Wednesday, September 9, 2026.
Mohammed said authorities have also decentralised the system to make it easier for parents to get their concerns addressed.
He explained that the resolution centres operate a 24-hour service, with parents issued tickets to track progress on their complaints.
He, however, said challenges will persist unless the gap between available vacancies and preferred schools is addressed.
“The problem that exists at the moment is just the disparity between where vacancies exist and the mismatch between the choices of the students, and that is what we are currently dealing with at the moment,” he said.
He said thousands of parents have had their concerns addressed so far, though he could not provide immediate figures.
Mr Mohammed cautioned parents against paying money to individuals to fast-track their placements.
He said allegations of some persons demanding money at resolution centres in the Ashanti region have been reported and officials have been directed to act, stressing that parents are not required to pay any official or third party for CSSPS services.
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