Business etiquette took centre stage on The Afternoon Show as Ms Nancy, a Ghanaian style coach, TV presenter, and etiquette consultant at TV3 Ghana, joined hosts Anita Akuffo and Godwin Namboh to share practical insights on professional conduct in the workplace.
She stressed that “the first 30 seconds of any business communication are very important,” explaining that those initial moments often determine how others perceive you. She encouraged professionals to use that brief window wisely by presenting themselves with confidence, clarity, and professionalism.
Ms. Nancy highlighted courtesy and respect as key pillars of any working environment. “You need to be courteous and respectful,” she said, adding that simple gestures matter greatly. “Smile and be respectful when you meet people.”
On communication, she advised professionals to be intentional with their words. “Avoid filler words, avoid pidgin, and avoid fidgeting,” she cautioned, stressing that clear and structured speech enhances credibility in formal settings.
She also emphasised personal presentation, urging individuals to dress appropriately and maintain good grooming. She warned against habits that can weaken one’s professional image, noting that appearing dull or chewing gum while speaking can create a negative impression.
Touching on introductions and professional address, Ms. Nancy recommended a confident approach: “Start by saying ‘I am…’ when introducing yourself.” She further explained proper forms of address in the workplace: “Address men as ‘Mr.’ followed by their surname.” For women, she clarified, “Use ‘Ms.’ when you are not sure of their marital status, and ‘Miss’ when you are sure.”
A significant part of her discussion focused on workplace boundaries. She stated firmly, “You don’t have to tickle a lady’s palm when you shake her hand—that is inappropriate.” She further emphasised that such conduct is serious, explaining that “tickling a lady’s palm in a professional setting is harassment and is punishable when reported.” behaviour
Additionally, she cautioned against making romantic advances in the workplace without clear mutual interest. She advised that individuals should ensure feelings are mutual before expressing them or risk consequences. According to her, employees may be reported to Human Resources, especially in organisations where office relationships are not permitted.
Ms. Nancy also noted that physical interactions such as hugging or rubbing bodies against each other are inappropriate in a professional environment.
Her insights serve as a strong reminder that professionalism extends beyond qualifications—it is reflected in behaviour, communication, and a respect for boundaries. Her appearance on The Afternoon Show offered clear and practical guidelines for establishing a strong and respectful workplace presence.
By Abigail Inkoom
