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The Public Utilities Regulatory Commission (PURC) has ordered the Electricity Company of Ghana (ECG) to compensate customers who were affected by the vending failure in the Company’s system.

In a response issued by the PURC to the ECG about the vending failure, it said the anomaly was a breach of the regulation guiding the power distribution company “specifically sections 11 and 12(1) and (2) of the Public Utilities Act, 1997, (Act 538) and Regulations 41 and 45 of the Public Utilities Regulatory Commission (Consumer Service) Regulations, 2022 (LI 2413).”

In view of the above, “the Commission hereby orders ECG to pay compensation to the affected customers in accordance with the attached Order. This is in compliance with the law and a demonstration of good customer service.”

The affected areas where customers would be eligible for this compensation are “Volta, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw and Tafo locations.”

The ECG has also been ordered to extend its working hours in all affected areas till 8 pm.

PURC has also ordered the ECG to provide additional staff to the affected areas to speed up the process and compensate them by October 7.

Read below the full statement issued by the PURC.

By Felix Anim-Appau|